- Make sure the return meets the all the criteria AND is within the return time frame. Again, if an item is POSTMARKED past the 14 day window or does not meet the return guidelines, the items will be sent back to you for a fee and no credit will be given.
- Fill out the Return Form. Please include the RETURN FORM with all returns (we’re smart but we’re not mind readers!) Failure to include the proper information will result in a delay in your credit.
- Repackage your items and enclose the form. Request a SmartLabel from Ivy B. ($5.95 will be deducted from your credit). OR, use the carrier of your choice. We STRONGLY suggest using a shipper that has tracking and insurance.
Please send to:
204 Jefferson Street
Valparaiso, IN 46383
- As soon as we received your package, we will try to process it as fast as possible (so you can start shopping again!) We will email you once your return has been processed. Your credit will be applied to your account. We do not process returns on weekends or holidays, so it may take up to 5 days depending on when it was received.